About The Role:

We are customer-obsessed in Global Operations & Service at Navan, and are always looking for ways to optimize the Travel & Expense customer experience at every step. Whether delivering exceptional service or supporting the people, systems, and processes that do, we move rapid to innovate and stay agile in our dynamic industry. The Centre of Excellence within Global Operations houses a variety of teams, all focused on enabling success for our GOS colleagues.

The Change Manager sits within the GOS Centre of Excellence, and is responsible for engaging internal GOS colleagues to effectively adopt changes that impact them. Essentially, making change enablement as seamless as possible from a people perspective to minimize disruption, so that our teams can continue focusing on their day-to-day tasks as much as possible. In this capacity, you will ensure that regardless of the initiative—be it product-led, project-based, or organizational—the GOS team is fully equipped to embrace change, ultimately driving robust adoption and high levels of engagement.



This includes leading and/or supporting end-to-end change management initiatives of all sizes, and timelines. This individual will have an interest in developing bespoke change plans that creatively inspire engagement. Whether the project is product-, industry-, or people-led, their focus is always on activating and engaging our audience to contribute to a culture of change resiliency. They will flex with ease to cross-functionally collaborate, manage concurrent projects and bring structure to ambiguity. Whether as a trusted advisor or practitioner, they understand the role they play in enabling exceptional customer experiences and influence others to do the same.

What You'll Do:
- Manage intake: Proactively lead the analysis and impact assessment of incoming change requests.
- Make connections: Build relationships and collaborate across teams and departments to ensure deep understanding of changes and their

📌 Change Manager (Delhi)
🏢 Navan
📍 Delhi