LOCATION

Hyderabad, IND

COMPANY

BASF Digital Solutions Private Limited

JOB FIELD

Digitalization

JOB TYPE

Permanent

JOB ID

142705

FLEXIBLE WORK OPTIONS

Hybrid

The role provides Application support for SAP Manufacturing, Quality Management and Non-Conformance Management processes, ensuring stable operations, fast incident resolution and continuous improvement (SAP PP or/and SAP PI-QM)

Responsibilities :
- Act as the primary SAP S/4HANA support contact for incidents and service requests, from triage to SLA compliant resolution.
- Receive and prioritize tickets; capture complete, accurate ticket data (user, system, steps to reproduce, attachments).
- Troubleshoot and resolve common end-user issues (logins, authorizations, basic data-entry errors, printer/formatting problems) using runbooks and knowledge base articles.
- Perform deeper investigation for escalated issues: reproduce problems, examine configuration, analyze logs, run diagnostic queries, and identify root causes.




- Implement approved configuration changes and corrective actions in non-production environments; prepare transport/approval documentation for production changes per change management processes.
- Execute routine operational tasks: password resets, user account creation/role assignments (following governance), basic data fixes and mass updates under controls.
- Coordinate with Basis, ABAP developers, integration teams (ALE/IDoc, RFC, CPI/PI), and vendors to resolve technical defects, performance issues, and integrations; create transparent defect tickets with reproduction steps and evidence.
- Update and maintain runbooks, knowledge base articles, and standard operating procedures based on resolved incidents and lessons learned.
- Provide guidance and mentoring to other support staff; escalate to L3 or development when required with full diagnostics and test cases.
- Being able to execute changes following SAP ChaRM process in collaboration with Release and Deployment team
- Test and validate

📌 SAP QM (Hyderabad)
🏢 Basf
📍 Hyderabad