Retail Operations Excellence:
- Implement and monitor standard operating procedures (SOPs) to optimize store operations, especially in a high-growth workplace.
- Ensure stores are well maintained, visually appealing, and compliant with health and safety regulations.
- Maintaining and managing company resources including- furniture, fittings, hardware, POS and relevant vendor relationships
- Liaise and support MBO/SIS store operations of the brand.
Inventory Management
- Ensuring that all retail EBOs, MBOs and dark stores are well stocked to enable sales across all channels – retail, quick commerce and e commerce.
- Planning stock movements - timely replenishments and inter-store transfers to maintain stock level.
- Plan warehouse visits and stock management at the warehouse
- FIFO and expiry management at a store, region and across formats (stores, SIS, MBO stores), ensuring zero wastage due to expiry.
Training and Development:
- Identify training requirement across all store formats and plan training schedule, ensure timely training sessions are conducted to enhance team skills and knowledge.
- Roll out new initiatives, programs across all stores and ensure all team members are inducted with complete understanding.
- Track and identify manpower gaps, working collaboratively with all city operations manager and HR team to ensure team efficiencies.
Customer Experience:
- Develop and implement strategies to enhance the customer experience in stores.
- Address and resolve customer complaints and issues promptly and effectively across all sales channels including quick commerce and e-commerce.
- Gather customer feedback to inform continuous improvement initiatives.
E-Commerce Operations & Delivery Logistics Management :
- Oversee daily eCommerce order processing and ensure timely fulfilment.
- Coordinate with store teams to ensure accurate packing and dispatch of orders.
- Build and maintain