Reference 260002R4

Responsibilities
Chapter Manager / Chapter Prod -SEC
isresponsible for organizing and managing crucial production topics like Incident Review board, Change review board, Problem review board, Capacity management review, Infra security review, Sec production review etc. Chapter prod will also need to make sure that the ITSM process are communicated to the SEC teams and is being followed well with positive quality.

Responsibilities:
The position of Chapter PROD SEC includes 6 main functions:

1/ Organize/manage the crucial PROD points:
- IRB SEC meeting (Incident Review Board) Weekly): follow-up point of the previous week's incidents (to prepare potentially PIM)
- CRB SEC meeting (Change Review Board): update on the changes scheduled for 1 week from Thursday of the coming week to the Wednesday the week after (7days)
- PRB SEC meeting (Problem Review Board): follow-up point of problems created after repeated incidents identified (action plan follow-up/update of Ptasks etc...)
- Capacity Management SEC :



the ‘Group critical’ and ‘Critical’ infrastructures monitor their capacities well and anticipate variations (CPU, RAM, disks etc...) + major infrastructure developments ahead
- Quarterly Infra SEC review : ensure with OPM/RQD the consistency of SEC solutions in the Securiprod according to the ASA Security sensitivity level (Group critical/Critical). Manage additions/modifications/deletions (decomm) via OPM/RQD tools (go/gis)
- Chapter PRD meeting (all chapter PRODs): reminder of OPM's expectations, good practices, exchange/share information, propose improvements, report on impacting points, etc...
- SEC Prod review (all SEC/DVF/Exco, SOC, GSCI/GSCRO + SEC/DIR): give visibility (monthly) on Production to SEC/DIR (summary of P1/P2 incidents of the past month, update of indicators (KCI), status of Problems, patching, Securiprod ... + Achievements & Next steps of each SEC sub-entities)

2/ Carry out a regular watch on the best practices of the Production in

📌 Chapter Manager (Bengaluru)
🏢 Societe Generale Global Solution Centre
📍 Bengaluru