We are looking for a proactive and customer-focused *Logistics Account Manager* to manage key customer accounts and ensure smooth end-to-end logistics operations. The ideal candidate will be responsible for shipment tracking, on-time delivery, customer communication, billing, issue resolution, and performance reporting while maintaining excellent customer satisfaction.
* Serve as the primary point of contact for assigned customer accounts.
* Build and maintain robust customer relationships.
* Conduct regular customer review meetings.
* Ensure customer Service Level Agreements (SLAs) are achieved.
Shipment & Delivery Management
* Monitor shipments from pickup to final delivery.
* Track On-Time Delivery (OTD) performance.
* Coordinate with transporters, warehouses, and carriers.
* Resolve shipment delays and operational issues.
* Ensure timely Proof of Delivery (POD) collection.
Delivery Verification
or missing shipments.
* Coordinate claims and corrective actions.
* Ensure shipment records are accurate and complete.
Customer Communication
* Provide proactive shipment status updates via email and phone.
* Handle customer inquiries and escalations professionally.
* Communicate delays and recovery plans.
* Maintain high levels of customer satisfaction.
Billing & Invoicing
* Prepare and issue customer invoices accurately and on time.
* Verify freight charges, accessorial charges, and applicable taxes.
* Ensure invoices match customer contracts, quotations, and agreed pricing.
* Send invoices directly to customers.
* Resolve invoice discrepancies and billing-related queries.
* Coordinate with the Finance team on payment follow-ups and reconciliations.
* Maintain complete billing documentation and records.
Reporting & Performance Management