Job Description:

Key Roles &Responsibilities;:

Technical Leadership & Delivery
- Lead production support operations for Salesforce Commerce Cloud and Salesforce Core environments.
- Manage, mentor, and guide a team of 5+ developers and QA engineers across multiple support and enhancement projects.
- Ensure adherence to Salesforce development best practices, coding standards, and quality guidelines.
- Oversee incident management, triaging, root-cause analysis, and performance optimization.

Solution Design & Architecture
- Collaborate with Delivery Managers, Solution Architects, and business teams to design scalable and maintainable solutions.
- Lead discovery workshops, estimate efforts, and develop technical specifications and design documents.
- Positive to have skills with UML diagrams, data models, and architecture documentation to support solution implementation.
- Define configuration-vs-customization strategy and guide the team in building stable, scalable components.

Production Support & Operations
- Ensure platform stability, SLA adherence,



and timely resolution of production issues.
- Manage deployments, patch releases, environment strategy, and release readiness.
- Monitor integrations, APIs, data flows, and related Commerce Cloud processes.
- Drive validation through test planning, regression review, and quality control.

Innovation & Continuous Improvement
- Develop POCs and handle complex technical problem-solving scenarios.
- Identify gaps in current processes and recommend improvements in automation, monitoring, and system health.
- Contribute to internal knowledge sharing, best practices, frameworks, and reusable assets.

Technical SkillsSalesforce Platform
- Salesforce Commerce Cloud (preferred): troubleshooting, pipelines, jobs, cartridges, storefront frameworks.
- Salesforce Core (SFDC): Apex (classes, triggers, batch, async), Visualforce, Aura Components, Lightning Web Components (LWC), Lightning Web Runtime (LWR)
- Flows, Process Builder, Workflo

📌 Salesforce Support Lead (Bengaluru)
🏢 CoreFlex
📍 Bengaluru