You should:
- Problem solver,Independent worker, logical and critical thinker.
- Highly adaptable to a new working environment.
- Ability in Learning new skills and applying them for efficient customer issue resolutions.
- Ability to work in 24/7 rotational shifts.
- Client oriented thinking, ensuring high customer satisfaction indices.
- Collaboration with cross-functional teams.
- Ability to explain technical concepts to non-technical individuals.
Preferred candidate profile
communication and interpersonal skills.
- Excellent comprehension skills.
- Bachelors degree or equivalent experience.
- 4+ years in a Technical support role in SaaS enterprise products.
- Strong Experience with SQL for querying databases.
- Solid Experience in REST APIs, Postman, Kibana, Grafana.
- Strong collaboration skills with cross functional teams.
- Proficient with ticketing systems like JIRA. Incident management, Escalations and SLAs
- Basic Knowledge on cloud technologies.
- Good Python knowledge.
- Having a background in clean energy
domain is an added advantage
Looking candidates only from Product based Companies
📌 Remote Opportunity-Technical Support Eng- SQL,API,Grafana (Pune)
🏢 Seventh Contact Hiring Solutions
📍 Pune
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