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Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. Thats why we are always looking for curious minds that see themselves imagining the unimageable with us.

We are seeking a detail-oriented and experienced Senior Manager to lead IT Patient Services projects and support in the APAC region. The successful candidate will ensure that IT salesforce.com systems and processes meet business needs, (GxP) compliance standards while enhancing patient services. The role involves eliciting business requirements, documenting processes in HP ALM, and supporting the design, validation, and implementation of IT solutions.You will collaborate with IT, clinical, and operations teams to drive alignment and continuous improvement.

Your Role:





Business Requirements Gathering
Collaborate with stakeholders to elicit, analyze, and prioritize business requirements.
Ensure requirements are evaluated for GxP relevance and regulatory impact.
Document business requirements, processes, workflows, and standard operating procedures in HP ALM to ensure accuracy and GxP compliance.
Maintain explicit traceability from requirements through test cases and validation artifacts.Design and Implementation Support
Assist in the design, testing, and implementation of IT SFDC solutions that support patient services business needs while upholding IT standards, GxP compliance, and company SOPs and guidelines.Support validation activities, including IQ/OQ/PQ testing, risk assessments, and change control for GxP relevant changes.
Prepare and provide necessary documentation to demonstrate compliance during audits.
Support continuous improvement initiatives based on audit fin

📌 Senior Manager, IT Patient Services, Regions Americas and APAC (Bengaluru)
🏢 Merck
📍 Bengaluru