Director / Senior Director Technical Program & Client Solutions

Location: Gurugram / Chandigarh (Work from Office)
Experience: 815 Years *(adjust as required)*
Employment Type: Full time

About Prozo

Prozo is India's leading integrated supply chain technology platform, powering omnichannel fulfillment for 120+ enterprise brands across D2C, Marketplace, B2B and Quick Commerce. Our proprietary technology stack—ProWMS, ProShip, and Control Tower—enables seamless warehouse, transportation and visibility solutions for enterprise customers.

Role Overview

We are looking for an experienced Technical Program & Client Solutions Leader to own the technology-to-client interface across Prozo's product ecosystem. The role requires driving client onboarding, technical solutioning, enterprise integrations, program management, stakeholder management, and cross-functional execution while working closely with Engineering, Product, Operations and Sales teams.

This is a high-impact leadership role with a clear path to building and leading the Technical Program Management function.





Key Responsibilities
- Drive end-to-end technical program management for enterprise clients.
- Translate business requirements into detailed technical specifications for Engineering teams.
- Lead enterprise client onboarding, implementation, and platform integrations.
- Manage API, ERP, WMS, OMS and third-party system integrations.
- Act as the primary escalation point for critical client and technology issues.
- Partner with Sales/CRO teams on technical solutioning and product demonstrations.
- Coordinate with Engineering, Product, Operations and Customer Success teams for successful deliveries.
- Own project governance, delivery timelines, risk management and stakeholder communication.
- Drive compliance, audit readiness and information security initiatives.
- Build scalable processes, SOPs, dashboards and tracking mechanisms.
- Hire, mentor and develop the Technical Program Management team as the func

📌 Director / Senior Director, Technical Program & Client Solutions (Chandigarh)
🏢 Prozo Distribution
📍 Chandigarh