About Position:

We are seeking a Senior Telecom BSS Technical Lead with strong expertise in Java-based enterprise systems and front-end BSS platforms. This role focuses on designing, supporting, and optimizing large-scale Telecom BSS applications such as CRM, eCare, POS, and Order Management systems, with deep involvement in production troubleshooting, performance optimization, and cross-functional collaboration.
- Role: L3 Support
- Location: Bangalore
- Experience: 5 to 8 Years
- Job Type: Full time Employment

What You'll Do:
- Provide technical leadership and support for front-end Telecom BSS systems (CRM, eCare, POS, Order Management)
- Design, develop, and support enterprise-grade Java applications in microservices or distributed architectures
- Diagnose and resolve complex production issues using JVM analysis, garbage collection tuning, heap and thread dumps
- Troubleshoot front-end issues across JavaScript frameworks, HTML, CSS, browser tools, APIs, and network layers
- Monitor system health and user experience using observability tools such as Splunk, Dynatrace,



New Relic, or Grafana
- Support and enhance Telecom BSS processes including customer onboarding, account management, order capture, provisioning, and service management
- Design and optimize data models across SQL and NoSQL databases including Couchbase
- Tune database performance using N1QL queries and cluster-level optimizations
- Implement and support DevOps practices including CI/CD pipelines, automation, Docker, Kubernetes, and Ansible
- Maintain operational runbooks, monitoring dashboards, and deployment automation
- Work closely with Product, Engineering, Network, and Operations teams to resolve critical incidents
- Follow ITSM processes using tools like ServiceNow or Jira, including incident, problem, and change management
- Mentor junior engineers and guide teams on troubleshooting and operational best practices
- Participate in architecture discussions, design reviews, and production read

📌 Support (Bengaluru)
🏢 Persistent Systems
📍 Bengaluru