ESSENTIAL DUTIES AND RESPONSIBILITIES *To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. These are the most significant job duties performed; other responsibilities or assignments not specifically mentioned may also be assigned.*
- Set and manage Collections tower performance and provide strategic directions to team, while ensuring smooth delivery of day-to-day operations (e.g. credit exposure limits and review), Driving effectiveness of collections outbound calls, ensuring 100% touch base on every account within first 2 weeks of the month, Building rapport with internal team (i.e. sales, disputes, operations etc.) and key end customers.
- • Carry out people management responsibilities in accordance with the organizations policies and applicable laws, including:
- Plan, assign and direct work.
- Appraise performance, provide feedback and coaching, and reward and discipline employees.
- Provide opportunities for learning and self-development and facilitate the development of technical competencies.




- Continuously strive to build a culture of high-performance.
- Facilitate effective teamwork and builds collaborative relationships internally and externally.
- Ensure that overall delivery of services to BUs meets or exceeds agreed KPIs and SLAs defined between Operating Companies and SSC and is within a strong internal control framework.
- Ensure that PD% is reducing, cash collections are increasing and risk to bad debts is reducing month by month.
- Ensure that team is documenting all discussions with customers on the collections tool.
- Provide the environment for the Collections team to achieve and sustain best practices in effectiveness, quality delivery and efficiency within a robust internal control framework.
- Build customer behavior intimacy through review of outstanding, cash flows, volumes, payment patterns to offer insightful solutions.
- Work with various internal teams to ensure seamless experience

📌 Supervisor, Collections (Pune)
🏢 XPO INDIA SHARED SERVICES
📍 Pune