Job Summary

We are looking for an Operations Analyst Infrastructure Engineering Systems [3-5 yrs] to support and enhance global engineering applications such as CAD, CAM, PDM, and PLM platforms.

The role involves production support, incident management, system monitoring, and continuous improvement of engineering systems used by global teams.

Key Responsibilities
- Provide operational support for global Engineering Systems including CAD, CAM, PDM, PLM, Requirements Management, and Engineering Collaboration applications.
- Resolve service requests, incidents, and problems while ensuring agreed Service Level Agreements (SLAs) are met.
- Troubleshoot and support engineering applications for any one or more combination of tools listed below
- CATIA, 3DEXPERIENCE, ENOVIA
- PTC
- Siemens NX / UG NX
- And exposure to SolidWorks, Jama Connect, CoLab
- Investigate application failures, diagnose root causes, and coordinate with Product Teams, Platform Teams, vendors, and third-party support for issue resolution.




- Monitor engineering platform performance and proactively identify recurring issues to improve system reliability.
- Perform routine operational activities such as:
- Setting health checks
- System patching
- Platform upgrades
- Backup management
- Access management
- Documentation
- Reporting
- Support platform upgrades, environment management, and data migration activities.
- Prepare operational reports, dashboards, KPIs, and technical documentation.
- Coordinate with Global Infrastructure Teams, Service Desk, Product Owners, IS Service Managers, and external suppliers.
- Contribute to continuous improvement initiatives for engineering systems and operational processes.

Required Skills

Engineering Applications
- CATIA
- 3DEXPERIENCE
- ENOVIA
- PTC
- SolidWorks
- Siemens NX / UG NX
- Jama Connect
- CoLab
- Engineering Central
- CATIA V6
- 3DDashboard
- Enterprise Change Management

Infrastructure & Operations
- Engineering Systems Administration
- Incident

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