Roles and Responsibilities :
- Assist IT functions and resolve technical issues locally.
- Troubleshoot PC hardware and software issues, including Citrix virtual workstations and printing issues.
- Triage network and internet connection issues and provide timely resolutions.
- Familiarize yourself with Active Directory and Citrix for effective troubleshooting.
- Continuously monitor servers, network devices, and storage arrays using enterprise monitoring tools like SolarWinds or Zabbix.
- Create detailed trouble tickets in an ITSM platform and provide tier 1 troubleshooting support.

Job Requirements :
- Minimum 2 years of experience in a related field with robust technical skills.
- Experience with monitoring tools, system monitoring, and network monitoring is desirable.
- Knowledge of computer hardware and software, operating systems, networks, and security compliance is preferred.
- Familiarity with Active Directory and Citrix is a plus.
- MCSE and/or CCNA Certification is optional but beneficial.
- Strong problem-solving skills and the ability to work effectively in a team environment are essential.

📌 Technical Services Analyst (Chennai)
🏢 RRD
📍 Chennai