The Café Manager is responsible for overseeing the complete day-to-day operations of Three O Clock Café, ensuring exceptional customer experiences, efficient operations, and achievement of business goals. The role requires robust leadership, operational excellence, financial accountability, and a passion for hospitality.

Key Responsibilities

Operations Management
- Manage the daily opening and closing of the café.
- Ensure smooth operations across front-of-house and kitchen.
- Maintain high standards of cleanliness, hygiene, and food safety.
- Ensure compliance with FSSAI regulations and company SOPs.
- Monitor equipment functionality and coordinate maintenance when required.

Team Leadership
- Recruit, train, schedule, and supervise café staff.
- Conduct daily team briefings and motivate employees.
- Monitor employee performance and provide coaching.
- Foster a positive and professional work environment.
- Handle staff attendance, leave planning, and shift allocation.

Customer Experience
- Deliver outstanding customer service at all times.




- Resolve customer complaints professionally and promptly.
- Build relationships with repeat customers.
- Maintain service quality and brand standards.

Inventory & Procurement
- Manage inventory of food, beverages, and consumables.
- Conduct regular stock counts and minimize wastage.
- Coordinate with approved vendors for timely procurement.
- Ensure FIFO inventory practices are followed.

Financial Management
- Achieve monthly sales and profitability targets.
- Control food and labour costs.
- Handle daily cash reconciliation and POS closing.
- Monitor expenses and prepare operational reports.
- Reduce wastage and improve operational efficiency.

Quality Control
- Ensure food presentation and beverage quality meet brand standards.
- Monitor consistency in recipes and service.
- Conduct regular quality checks throughout the day.

Marketing & Sales
- Execute local marketing initiatives.
- Support promotions and seasonal campai

📌 Café Manager (Pune)
🏢 Maison Elva Private
📍 Pune