Company: 91Springboard Business Hub Pvt. Ltd.

Designation: Member Relations Manager

About the Company:

At 91Springboard, our mission is to harness the power of design to deliver top-of-the-line office spaces and exceptional
experiences for our customers. From our first co-working space in Delhi in 2012, we have grown to 34+ hubs across eight
cities, including Bengaluru, Mumbai, New Delhi, Hyderabad, Gurugram, Noida, Pune, and Goa. We provide the widest range of
f
lex workspace solutions in India, offering access to one of the country?s largest networks of working professionals. Our
community boasts over 25,000+ members across 50 diverse industries like IT, Fintech, Edutech, Logistics, Media and
Entertainment, Tourism, Healthcare, Fashion, Handicrafts, and E-commerce. Whether you're a freelancer, start-up, or large
enterprise, we have something for everyone at every phase of their journey.

Key Responsibilities:
- Front Desk Customer Service:
- Greet and assist guests, members, and visitors professionally.
- Handle inquiries via phone, email, and in-person regarding memberships,



facilities, and services.
- Maintain a friendly and engaging environment to enhance member satisfaction.
- Member Support Engagement:
- Address and resolve member concerns and requests efficiently.
- Assist with onboarding current members and provide hub tours to prospective clients
- Build relationships with members to foster a strong community.
- Business Growth:
- Actively seek seat expansion opportunities with the existing teams.
- Price escalation upon renewal of team contracts.
- Drive ancillary revenue such as meeting room, day passes etc.
- Facility Operations Support:
- Ensure that meeting rooms, common areas, and workspaces are clean and well-maintained.
- Coordinate with housekeeping, IT, and maintenance teams to resolve facility-related issues.
- Monitor and restock office supplies, beverages, and amenities.
- Events Community Building:
- Assist in organizing and promoting networki

📌 Member Relations Manager (Bengaluru)
🏢 91Springboard
📍 Bengaluru