Key Responsibilities
AMS / Production Support (L2 & L3)
. Provide end-to-end support for SAP SuccessFactors EC and Time modules (Time Off, Time Tracking, Timesheet).
. Monitor system performance, data integrity, and interface jobs.
. Perform root cause analysis (RCA) and resolve incidents within SLA/KPI timelines.
. Manage incidents, service requests, and change requests via ticketing tools.
. Support on-call and rotational shifts as required.
Implementation & Enhancements
. Participate in end-to-end implementations and rollouts for EC and Time Management modules.
. Configure and support: Employee Central (Foundation Objects, Employee Data, Workflows) Time Off (Absence types, accruals, calendars) Time Tracking & Timesheet (Work schedules, valuation rules, time recording profiles)
. Support integrations with SAP S/4HANA / Payroll / third-party systems.
. Perform data migration and validation activities.
Change & Release Management
. Participate in release planning and deployment activities.
. Validate system changes before production deployment.
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Ensure minimal disruption during releases and enhancements.
System Administration & Technical Expertise
. Manage role-based permissions (RBP) and user access.
. Configure business rules, workflows, and alerts.
. Monitor and troubleshoot integration issues (SF APIs, CPI/BTP integrations).
. Support release management activities (bi-annual SuccessFactors releases).
. Maintain system documentation and configuration workbooks.
Time Management Expertise
. Design and configure: Work schedules and holiday calendars Absence and attendance recording Time valuation rules and overtime calculations
. Ensure compliance with country-specific labor laws and policies.
. Support complex scenarios like cross-country time configurations.
Must-Have Skills
. Robust hands-on experience in: SAP SuccessFactors Employee Central Time Off Time Tracking & Timesheet
. Experience in AMS support and implementation projects.
. Strong understand
📌 SAP SuccessFactors EC (Hyderabad)
🏢 CGI
📍 Hyderabad