Greetings from Themesoft

We're looking for a talented
Problem & Knowledge Management Lead
and play a key role in enhancing enterprise IT operations.
to join our team

Position: Contract

Location: Bangalore ( Local candidates only)

Experience:
6-8 years

Required Skills:
ServiceNow
or
Jira Service Management (JSM),
Continuous Service Improvement (CSI)
methodologies

Key Responsibilities

✅ Solid knowledge of
ITIL V3/V4
principles and best practices

✅ Expertise in
Problem Management
and
Knowledge Management

✅ Proficiency in
Root Cause Analysis (RCA)
techniques

✅ Strong analytical, communication, and stakeholder management skills

✅ Experience working in large enterprise IT environments

✅ Ability to measure and report on service management metrics and KPIs

Share your updated resume with [email protected] or tag someone who would be a great fit
Hiring #ITIL #ProblemManagement #KnowledgeManagement #ServiceManagement #ServiceNow #JiraServiceManagement #RootCauseAnalysis #ContinuousImprovement #ITOperations #NowHiring #TechJobs

📌 Problem & Knowledge Management Lead (Bengaluru)
🏢 Themesoft
📍 Bengaluru