Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive perks and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

We are seeking a strategic and results-oriented Director - RCM Operations to lead large-scale, multi-account healthcare revenue cycle operations with full ownership of business outcomes, client value creation, and financial performance.

This role is responsible for driving end-to-end RCM transformation, ensuring sustained improvement in cash collections, AR performance, and net revenue realization, while also owning PL, client relationships, and growth initiatives.





The ideal candidate will combine deep RCM expertise with solid business acumen, and the ability to leverage digital, automation, and AI-led solutions to deliver enterprise-level impact.

Primary Responsibilities:
- Business Ownership and PL Management
- Own PL for RCM operations, including revenue, cost, margin, and profitability targets
- Drive financial performance through:
- Revenue optimization
- Cost-to-collect reduction
- Productivity and utilization improvements
- Identify and execute opportunities for margin expansion and business growth
- Enterprise Outcome Ownership (RCM Metrics)
- Own and drive performance across key RCM metrics:
- Cash collections / net revenue realization
- AR days and aging profile
- Denial rates and recovery
- GCR / MNCR performance
- Write-offs and revenue leakage
- Ensure alignment of all operational levers to enterprise-level financial outcomes
- Strategic Client Partnership and Growth
- Act as

📌 Deputy Manager (Gurugram)
🏢 Optum
📍 Gurugram