Job titleSenior ExpertGES DTS ServiceNow (SNOW-Business Analyst)

LocationHyderabad, India

In this role you will play the role of ServiceNow Business Analyst ,accountable for translating business needs, process requirements, and stakeholder priorities into explicit, actionable requirements for the ServiceNow platform. This role ensures that ServiceNow enhancements, implementations, and platform changes are well defined, business aligned, user focused, and delivered in line with governance, SIAM operating models, and enterprise standards. Acting as a bridge between business stakeholders, process owners, platform teams, architects, and delivery partners, the Business Analyst drives requirement quality, process clarity, adoption readiness, and successful delivery of ServiceNow capabilities.

Your key responsibilities

1.Business Analysis & Requirements Management
- Partner with business stakeholders, process owners, product owners, and platform teams to capture and clarifybusiness requirementsfor ServiceNow initiatives.
- Translate business needs intouser stories, acceptance criteria,



process flows, functional requirements, and backlog items.
- Ensure requirements are complete, testable, prioritized, and aligned with platform standards and out-of-the-box ServiceNow capabilities wherever possible.
- Support demand intake, impact assessment, scope definition, and change prioritization across ServiceNow modules.

2.Process Design & ServiceNow Solution Alignment
- Analyze current-state processes and support the design offuture-state workflowson the ServiceNow platform.
- Work with architects and functional leads to ensure requirements are translated into practical, scalable, and maintainable ServieNow solutions.
- Support solution design across modules such as ITSM, HRSD, CSM, SPM, CMDB, ITOM, GRC, Legal Service Delivery, and custom applications as applicable.
- Promote process simplification, standardization, automation, and reuse of platform capabilities.

3. Backlog, Deli

📌 Senior Expert GES DTS SNOW (Hyderabad)
🏢 DSM Firmenich
📍 Hyderabad