- Timings : 11:30 AM - 9:00 PM
- Week Off : Sunday
- Laptop : Mandatory
Role Overview:
- We are seeking an empathetic and customer-focused Customer Success Manager (CSM) to ensure customer satisfaction, engagement, and retention by supporting students and parents throughout their learning journey.
Key Responsibilities:
- Act as the primary point of contact for assigned customers.
- Ensure smooth onboarding and ongoing engagement.
- Assist students and parents in using learning platforms effectively.
- Track progress, usage patterns, and proactively resolve concerns.
- Ensure high customer retention through quality support.
- Conduct webinars, training sessions, and engagement activities.
- Identify upsell and cross-sell opportunities.
- Maintain accurate records of customer interactions.
Primary Skills Required:
- Excellent verbal and written communication skills
- Robust interpersonal and relationship-building abilities
- Customer-first mindset with problem-solving skills
- Ability to handle multiple customers efficiently
- Prior experience in customer success / account management (good to have)
Qualification :
- Bachelor’s degree in Business, Marketing, or B.Tech (CS / IT / Engineering preferred)