Key Responsibilities
:

Reporting & Coordination
:

• Provide timely and comprehensive reports to the Cluster General Manager regarding front desk operations, key issues, and improvements.

• Collaborate closely with the Center Supervisor to streamline workspace management and address any operational concerns.

• Adhere strictly to established Standard Operating Procedures (SOPs) to ensure consistency, efficiency, and quality service delivery.

• Conduct show-around tours at other BHIVE centers when required, ensuring prospective clients receive a comprehensive understanding of the workspace offerings.

• Provide active support to Supervisors in executing daily operational tasks, ensuring smooth and effective center management.

• Conduct operational audits of other centers during show-around visits, identifying areas for improvement and ensuring adherence to workspace standards.

• Report to the Cluster General Manager, providing regular updates on front desk operations.

• Liaise and communicate effectively with the Center Supervisor to ensure seamless workspace management.





• Follow the laid-out Standard Operating Procedures (SOPs) to maintain consistency and efficiency.

Front Desk Management
:

• Greet and welcome visitors, clients, and members warmly, ensuring a professional and hospitable first impression.

• Maintain a well-organized, clean, and presentable reception area at all times.

• Handle incoming and outgoing calls, emails, and messages with professionalism and efficiency.

• Keep an updated record of all visitors and members checking in and out of the workspace.

Customer Service & Member Support
:

• Address the needs of clients, visitors, and members promptly, ensuring high levels of satisfaction.

• Assist members with workspace-related inquiries, troubleshooting issues, and resolving complaints in a timely manner.

• Provide necessary information about available services, workspace policies, and membership benefits.

• Build strong relationships

📌 Front Desk Executive (Bangalore Metropolitan Area)
🏢 BHIVE Workspace
📍 Bangalore Metropolitan Area