Role Title: Manager - Learning Talent Development

Purpose
of role: To own and deliver learning and talent development across MS
India, building role-based capability and leadership pipelines through
integrated learning, assessment and manager-led development. The role ensures
consistent execution of mandatory, functional and leadership learning,
supported by strong governance, digital adoption and measurable capability
outcomes.

Scope
of the role: Responsible for learning
operations and talent development programmes across Stores, DC, Customer
Service Centre and Support Centre, ensuring scalable capability building,
disciplined execution and measurable impact through data-led interventions.

Key Accountabilities,
Responsibilities and Measures

Learning
Strategy, Delivery Governance

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Own the annual learning plan and
delivery calendar aligned to business priorities and role capability needs.

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Drive delivery and governance of
mandatory, compliance, induction, functional and leadership learning across the
organisation.

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Own LMS (MyLearning) adoption,




ensuring effective use for nominations, tracking, certifications and reporting.

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Curate and localise content using
global/plc solutions, internal expertise and external partners to deliver
scalable, blended learning.

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Establish periodic learning
governance with business, HRBPs and Regional Training Managers to review
progress, risks and impact.

Capability
Building Manager-Led Learning

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Create and implement updated
onboarding program to ensure smooth integration of recent hires, ensuring cultural
assimilation.

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Adapt/design and implement
role-based learning to strengthen frontline capability, customer experience and
operational delivery.

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Drive manager-led learning by
enabling Store Managers/team leads and leaders to own capability building for
their teams.

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Lead Train-the-Trainer programmes,
certification standards and trainer/coach capability development.

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📌 Manager - Learning & Talent Development (Gurugram)
🏢 MARKS & SPENCER (M&S)
📍 Gurugram