IT Engineer / Graduate with Computers / IT with experience in providing L3 Technical Support

Very good knowledge / exposure to at least one Unix, ldap, messaging scripting skill

Excellent trouble shooting skills, valuable communication skills

Providing customer support in post-implementation support and maintenance.

Willing to work in Shifts

Excellent verbal and written communication skills in language to be supported

Experience in troubleshooting in a live technical environment

Excellent analytical and problem solving skills

Superior customer service skills

Ability to train peers on solutions

Ability to take full ownership for resolution with escalated customers

Ability to lead technical action plans

Lead and provide expertise to team on projects.

Highly developed knowledge of more complex solutions

Education and Experience

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📌 Production Support Professional (Pune)
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