Role & responsibilities
Sales Excellence
1. Achieve the sales & execution targets of Slimming Services (including targets for self).
2. Improve sales of slimming packages through up selling, while cross-selling of beauty packages.
3. Plan & execute sales events in coordination with Corporate.
Customer Excellence
1. Drive customer excellence by ensuring high standards of service by the Slimming team.
2. Ensure regular follow-up of clients & execution of packages within validity.
3. Address client concerns proactively & ensure client satisfaction.
4. Implement corporate policies & SOPs, conducting audits & reviews for compliance.
5. Liaise with the Corporate Office for updates, technical inputs, & stock availability.
6. Send required information to Corporate Office including the number of clients booked, completed packages, & other reports.
Leadership & Team Management
1. Conduct recruitment, induction, & orientation of recent Slimming staff as per SOPs.
2. Lead & develop the Slimming team to enhance performance, service delivery,
& service efficacy (Inform Slimming Staff about the monthly promotional offers & incentive policy wrt Sales, Execution & Products targets).
3. Conduct regular meetings with staff for sorting out grievances & taking suggestions for improvement.
4. Check attendance (plan for absenteeism), work allocation (Slimming appointments & distribution/rotation of work) & manage weekly off days for Slimming staff.
5. Responsible for grooming, training, discipline, & welfare of Slimming staff.
Technical & Operational Excellence
1. Ensure safe handling & maintenance of all equipment of the Slimming section.
2. Monitor & review progress of clients after each slimming session.
3. Ensure suitable corrective actions wrt all Unsuccessful Outcomes wrt clients & adherence to Escalation Matrix to deliver the desired outcomes (including, if required, to the Corporate Technical team for prompt & timely assistance).
4. Ensure slimming cards are fil
📌 Slimming Head (Mumbai)
🏢 VLCC
📍 Mumbai