Designation - Subject Matter Expert

Relevant Experience Required - 5- 8yrs

Notice Period - Immediate - 30days only

Shift - US Shift

Job Summary

This role focuses on specialized policy servicing for global insurance clients ensuring accurate processing documentation and query resolution within a night shift office based environment. The candidate will apply advanced proficiency in English communication and MS Office to manage complex policy tasks drive quality outcomes and support continuous process improvement for property and casualty operations.

Responsibilities
- Manage end to end policy servicing activities by interpreting client instructions and updating contract records with high levels of accuracy and timeliness
- Coordinate closely with internal teams to validate policy information and ensure all servicing actions align with documented client requirements
- Review policy documentation for completeness and consistency to minimize operational risk and avoid downstream service issues




- Prepare detailed servicing logs and status reports using office productivity tools to maintain full transparency for all stakeholders
- Respond promptly to policy servicing queries from client partners by using clear spoken English and structured documentation practices
- Analyze recurring policy servicing issues and recommend process enhancements that improve accuracy cycle time and client satisfaction
- Execute standardized workflows and checklists for endorsements renewals cancellations and reinstatements to maintain compliance with organizational standards
- Monitor work queues during night shifts to prioritize critical policy changes and ensure agreed service levels are consistently met
- Document operational procedures and job aids that help reduce knowledge gaps and support faster onboarding for current team members
- Collaborate with quality and compliance teams to address audit findings and implement corrective actions across the policy servicing process
- Utilize adva

📌 Walkin Interview (Chennai)
🏢 Cognizant
📍 Chennai