Key ResponsibilitiesOperations Management
- Manage day-to-day branch operations for FTL transportation.
- Ensure timely placement of vehicles and on-time delivery of shipments.
- Monitor vehicle movement through GPS and coordinate with drivers and transporters.
- Optimize fleet utilization to maximize operational efficiency.
- Handle route planning, trip scheduling, and dispatch activities.
- Resolve operational issues, delays, vehicle breakdowns, and customer escalations promptly.

Business Development
- Develop new business opportunities to increase FTL transportation revenue.
- Build and maintain robust relationships with existing and prospective clients.
- Conduct regular customer visits and identify opportunities for business expansion.
- Prepare quotations, negotiate freight rates, and finalize contracts.
- Achieve monthly and annual revenue targets.

Customer Relationship Management
- Maintain high levels of customer satisfaction.
- Ensure timely updates regarding shipment status.
- Address customer complaints and implement corrective actions.




- Conduct regular service review meetings with key customers.

Vendor & Fleet Management
- Develop and maintain relationships with fleet owners and transport vendors.
- Ensure availability of vehicles as per customer requirements.
- Negotiate transportation rates with vendors.
- Monitor vendor performance and compliance with service standards.

Financial Management
- Manage branch profitability and cost control.
- Monitor freight margins and operational expenses.
- Approve branch expenses within authorized limits.
- Ensure timely billing, collections, and payment follow-ups.
- Prepare monthly MIS reports, revenue reports, and profitability analysis.

Team Management
- Lead, mentor, and motivate branch employees.
- Allocate responsibilities and monitor team performance.
- Conduct regular training on operational processes and safety standards.
- Manage recruitment, attendance, leave, and performance evaluations.

Complian

📌 Branch Manager (Guwahati)
🏢 MGT TATA MOTORS
📍 Guwahati