Job Title: Customer Care Executive

Job Type: Full-time

Company Description:

At Provilac, we are all about The Good Stuff. We are a leading organic milk supplier in Pune, Mumbai & Hyderabad, soon launching in a few more cities. We deliver farm-fresh milk right at the doorstep of our 25,000 customers on a daily basis.

Responsibilities:
- Respond promptly to customer inquiries via phone, email, WhatsApp, and app tickets.
- Acknowledge and resolve customer complaints in a professional manner.
- Keep records of customer interactions, transactions, comments, and complaints.
- Communicate and coordinate with internal departments to resolve customer issues.
- Ensure customer satisfaction and provide skilled customer support.
- Provide information about products and services to customers.
- Follow up on customer interactions to ensure all issues are resolved.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.

Education: Bachelors Preferred.

Experience: 1+ years of relevant experience in the field.

Job Timings: Rotational Shift

7am to 4pm

1pm to 10pm

Working Days: 6 days of a week

Week Off: 1 week of (Rotational)

📌 Customer Support Representative (Pune)
🏢 P9 Farms
📍 Pune