Role Description

Provide high-level support to end users in maintaining computer equipment and systems. This includes assistance with workstations, software, and peripherals in Labs and Exhibits. To perform this job successfully, an individual must be able to meet each essential duty. The requirements listed below represent the knowledge, skills, and abilities necessary for the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skill Requirements

Primary Skills (Must Have Skills)
- Installs, configures, maintains, and troubleshoots hardware, software, computers, printers, and other peripheral devices and ensures effective use of hardware and software resources
- Collaborates with other company departments or Global IT teams to function as a liaison throughout the development, testing, and implementation of recent product or operating system installs and/or upgrades, ensuring end users are adequately supported




- Managing Outsourced End User Support vendors both locally and through the India region with your functional line manager
- Oversight of work conducted in the India region by End User Support vendors
- Provides support for various technical issues and initiatives related to assigned applications, systems, databases and/or other technical products and services in compliance with service level agreements utilizing diagnostic and other tools to maintain, troubleshoot and restore service or data to systems
- Provide phone support based on support rotation schedule and monitor the ticketing system for incoming issues and identify, escalate, and redirect problems requiring urgent attention to appropriate resources in compliance with SLAs
- Creates, updates, and submits status reports, documentation, and procedures relative to assigned End User Support processes and procedures
- Perform other reasonable ad-hoc duties related to the role as assigned by the functional line manager
- Collaborate on tec

📌 IT Support Specialist (Pune Division)
🏢 Arthrex India
📍 Pune Division