Job Summary
We are seeking an analytical and business-minded Support Portfolio Manager to support monetization, pricing, and portfolio strategy for our Customer Succes and Support Services offerings.

This entry-level role is ideal for someone who is passionate about business strategy, technology, data analysis, and customer value. The Support Portfolio Manager will help develop pricing models, analyze service performance, evaluate market opportunities, and support initiatives that drive revenue growth and profitability across the services portfolio.

Working closely with Product Management, Finance, Sales, and Renewal teams, this individual will gain hands-on experience in how service businesses are designed, packaged, priced, and monetized.

Job Requirements

Pricing & Monetization Support
- Assist in developing pricing strategies for support and customer success offerings.
- Support pricing analysis, margin calculations, and financial modeling activities.
- Maintain pricing documentation, discount guidelines, and service catalogs.




- Help evaluate customer adoption and revenue performance of service offerings.
- Conduct pricing comparisons against competitors and industry benchmarks.

Portfolio Management
- Support the lifecycle management of service offerings from concept to launch.
- Assist in defining service packages, support tiers, and customer success plans.
- Help identify opportunities to increase attach rates, service adoption, and renewals.
- Participate in current service offering development and packaging initiatives.

Business Analytics
- Service revenue
- Attach rates
- Renewal rates
- Customer adoption
- Utilization trends
- Gross margins
- Develop reports and dashboards to track portfolio performance.
- Support forecasting and business planning activities.

Market Research
- Research competitive pricing models and service offerings.
- Analyze industry trends in SaaS, cloud, support, and customer success services.
- Prepare market assessments and busine

📌 Support Portfolio Manager (Bengaluru)
🏢 NetApp
📍 Bengaluru