- Facilitate programs based on product and customer service training by utilizing the available content, presentations and visual aid to equip the trainees with relevant skills needed to perform the job effectively and efficiently.
- Plan and direct classroom training, electronic learning, multimedia programs, and other computer-aided instructional technologies, simulators, conferences and workshops.
- Manage the training program in accordance with business needs, regulatory requirements, and Quality Management System.
- Evaluate trainees for the duration of the training by administering regular assessments and activities followed by a feedback process.
- Checks all logistical requirements before beginning a program to ensure smooth and efficient implementation.
- Undertake requisition and inventory of classroom equipment on a monthly basis to insure safety and proper maintenance.
- Participate in client calls regarding updates on new products and development.




- Mentor & train recent instructors on subject matter and course delivery techniques for assigned technical courses to be able to conduct courses in case of a business need.
- Recognize and Reward top performing trainees based on evaluation results, participation and behavior.
- Conduct training needs evaluation for the new joiners to gauge their capability.
- Conduct learning needs assessment based on trainee performance and behaviour.
- Create and conduct assessments for on floor advisors to ensure continuous learning initiatives
- Identify and recommend modifications or addition in content to facilitate the learning needs of the new entrants as well as tenured agents. This will be done basis identified gaps from advisor feedback, performance data and quality findings
- Monitor Ops performance to validate QA findings for retraining purposes.

Content Design
- Has the ability to design or customize modules and session plans based on advisor needs
- Develop training materials and company presentations for employe

📌 Process Trainer (Pune)
🏢 Cognizant
📍 Pune