IT HelpDesk Technician (Full-Time, On-Site)

What You'll Do
- Serve as a representative of the IT Department by providing exceptional customer service and ensuring the timely resolution of support requests
- Provide Level I and Level II technical support in a fast-paced, dynamic environment
- Serve as the primary point of contact for end users, supporting hardware, software, networking, and account-related issues throughout the entire support lifecycle
- Troubleshoot and resolve end-user issues efficiently, professionally, and courteously to maximize productivity for both onsite and remote employees
- Create and manage user and computer accounts in Active Directory
- Perform routine and non-routine Active Directory changes following established approval processes
- Support and manage Windows, macOS, Linux, iOS, and Android devices using Mobile Device Management (MDM) solutions
- Escalate complex or high-priority incidents to the appropriate support teams and collaborate with escalation teams to drive issues to resolution




- Perform additional troubleshooting as requested by escalation teams and provide users with timely status updates
- Accurately document, track, and verify the resolution of all incidents and service requests within the ticketing system
- Follow all IT policies, procedures, and standard operating procedures (SOPs) when documenting and resolving support requests
- Adhere to all corporate security policies and applicable ISO standards
- Configure, deploy, and maintain end-user hardware, including laptops, desktops, peripherals, and workspace setups for onsite employees
- Fulfill hardware deployment, replacement, and refresh requests in a timely manner
- Continuously learn and adopt current technologies, systems, and IT processes
- Perform additional duties and participate in projects as assigned by management

What You'll Bring

Required Skills
- Excellent customer service, communication, and interpersonal skills
- Strong documentation skills with excepti

📌 Help Desk (Pune Division)
🏢 Parallel Wireless
📍 Pune Division