Manager – Operations
Role Overview
We are seeking a highly driven and analytical Manager – Retail Fulfilment Operations to own end-to-end retail dispatch operations. This role will be responsible for leading the complete fulfilment journey—from order allocation and warehouse execution to dispatch, supplier coordination, and SLA adherence.

Key Responsibilities
- Retail Dispatch Operations Ownership - Own end-to-end retail dispatch operations for both App and Non-App orders across all fulfilment channels.
- Warehouse Operations - Own warehouse inward and outward operations, ensuring inventory readiness and dispatch efficiency. Drive warehouse productivity, dispatch accuracy, and inventory control.
- Performance & KPI Accountability - Own and deliver on critical KPIs, like Dispatch/Delivery TAT & compliance to promised timelines, Return and Cancellation, Warehousing Dispatch TAT. Establish solid governance through daily, weekly, and monthly operational reviews supported by data-driven dashboards.
- Operational Excellence - Drive structured,



process-led operations for scalability and operational consistency.
- SOP Development & Process Governance - Build, implement, and continuously improve Standard Operating Procedures (SOPs) aligned with business expectations. Ensure adherence to SOPs across warehouse and supply operations teams.
- Process Optimization - Continuously improve warehouse and Marketplace orders dispatch workflows to enhance productivity. Identify automation opportunities to reduce manual effort and improve operational visibility.
- Dashboarding & Business Visibility - Develop KPI trackers and exception reports for proactive decision-making. Drive review mechanisms with actionable insights for continuous improvement.
- Supplier Performance Management - Monitor supplier dispatch performance and SLA adherence and collaborate with supplier partners to improve fulfilment efficiency

Requirements
Education - Bachelor's degree in Engineering, Supply Chain, Ope

📌 Operations Manager (Gurugram)
🏢 AGRIM
📍 Gurugram