JOB DESCRIPTION

Role: L1 Support Engineer

Location: Bangalore (HQ), Pune, Chennai, Kolkata, Hyderabad, Gurugram

Experience: 1 -3 years

About Us

Tredence differentiates itself from other analytics services firms by enabling last-mile adoption of insights. We drive true business impact by uniting our strengths in business analytics, data science, and software engineering. We help our clients deliver on the artificial intelligence imperative in a practical and demystified way.

Learn more at www.tredence.com

Job Overview

As a Support Engineer, you will play a key role in providing technical support and ensuring smooth operation of data-driven solutions in 24x7 environments. Success in this role means effectively troubleshooting, resolving issues, and collaborating with teams to enhance client satisfaction and operational efficiency. You will act as a critical link between clients and development teams, enabling seamless adoption of analytics solutions.



This role offers an excellent foundation to grow your technical and problem-solving skills within a leading analytics and AI-focused organization.

Key Responsibilities
- First-line Monitoring: Perform first-line monitoring and incident triage for 24x7 operations.
- Cloud Services Oversight: Monitor Google Cloud Platform (GCP) services including BigQuery, Pub/Sub, Dataflow, Composer, and Cloud Storage.
- Alert & Ticket Management: Manage alerts, tickets, escalations, and ensure smooth shifting handovers.
- Troubleshooting: Resolve issues using Linux, SQL, and Python scripts to ensure business continuity.
- Collaboration: Work closely with business analysts, data scientists, and software engineers to diagnose and resolve problems.
- Deployment Assistance: Assist in the rollout and testing of new features and updates.
- Documentation: Maintain explicit records of support activities, incident reports, and resolution steps.
- Continuous Learning: Continuously learn and apply best practices in support engineering and data

📌 Support Engineer (Bengaluru)
🏢 Tredence
📍 Bengaluru