(Skin, Hair & Aesthetic Clinic)

The Branch Manager is responsible for the overall leadership, administration, operational efficiency, patient experience, staff management, and revenue performance of the clinic. This role ensures that the clinical branch functions in full compliance with medical, ethical, and operational standards of the organization.

1. Operational & Administrative Management
- Ensure smooth day-to-day functioning of the clinic, including front office, procedures, consultations, and patient flow.
- Maintain strict adherence to clinic protocols, SOPs, treatment guidelines, and hygiene standards.
- Oversee scheduling, waiting times, and ensure zero operational disruptions.
- Monitor equipment, consumables, medical devices, and ensure preventive maintenance is carried out.
- Supervise housekeeping, sterilization, and waste management as per healthcare norms.
- Ensure statutory compliance (Biomedical Waste, Fire Safety, etc.) at branch level.

2. Staff Supervision & HR Responsibilities
- Supervise dermatologists, aestheticians, therapists, front office staff, nurses,



and support staff.
- Prepare duty rosters, manage attendance, authorize leave, and ensure adequate staffing at all times.
- Conduct staff performance reviews, discipline management, and enforce HR policies.
- Ensure staff adhere to grooming standards, soft skills, and skilled behavior.
- Identify training needs and coordinate skill development programs with HR/Training Teams.

3. Patient Experience & Service Excellence
- Ensure top-quality patient experience from entry to exit.
- Monitor patient feedback, complaints, and ensure timely resolution.
- Maintain high standards of hospitality, communication, and follow-up protocols.
- Supervise the counselling team to ensure accurate treatment explanation and ethical sales.
- Ensure patient privacy, confidentiality, and adherence to medical ethics.

4. Revenue, Sales & Business Performance
- Achieve branch revenue targets, treatment sales,

📌 Walk-in || Branch Manager (Hyderabad)
🏢 Vernon Healthcare
📍 Hyderabad