Role Description
Job Title
Product Manager - Mortgages

Business Unit
Retail Assets - LAP

Reporting To
Product Head

Job Function and Role Type
Product Team, Individual Contributor, Light Travel

Version No
2.0

Job Purpose
Enhance product features, policies, and processes to meet business and market needs. Ensure customer satisfaction by resolving complaints within TAT and adhering to regulatory commitments.

Key Responsibilities
Product Management
Enhance product features as per market needs.

Introduce and improve policies and processes.

Budgets & Profitability
Track budgets, profitability, and key financial metrics.

Take corrective actions for deviations from plans.

Portfolio Management
Monitor portfolio growth and EOP movements.

Verify sudden movements in ALM or portfolio.

Channel Management
Liaise with internal and external channels.

Track and analyze channel performance.

Support sales team with trackers and training.

Performance Management
Design and review scorecards aligned with objectives.

Monitor team performance using productivity trackers.





Guide team to improve performance.

Complaint Management
Resolve customer complaints within TAT.

Ensure customer satisfaction in complaint resolution.

Analytics
Identify opportunities through pre-qualified campaigns.

Marketing Activities and Campaigns
Drive lead generation via email and SMS campaigns.

Conduct visibility drives for channels.

Cross-Sell
Promote cross-sell for LAP, FD, CASA, and insurance.

Drive sales team for insurance sourcing via partners.

System Issues and Enhancements
Streamline and automate systems and processes.

Reduce TAT while maintaining accuracy.

Education
Graduate/Postgraduate.

Certifications
None specified.

Key Competencies
Data management, product knowledge, complaints management, regulatory understanding, communication skills.

Major Stakeholders
Sales team, branch banking, operations, credit, marketing, analytics, IT, compliance, insurance partners.

📌 Product Manager (Mumbai)
🏢 HDFC Bank
📍 Mumbai