Job Title: Front Office Executive
Department: Front Office
Location: Hotel The Magnus
Reports To: Front Office Manager
Job Summary:

The Front Office Executive is the first point of contact for guests at Hotel The Magnus, responsible for delivering a warm welcome, productive check-in/check-out, and ensuring a seamless guest experience. This role requires excellent communication, coordination, and customer service skills.

Key Responsibilities:Guest Handling & Service:
- Greet and welcome guests in a professional and friendly manner.
- Handle check-in and check-out procedures efficiently.
- Address guest queries, requests, and complaints promptly.

Front Desk Operations:
- Manage room reservations, cancellations, and modifications.
- Maintain accurate guest records and documentation.
- Coordinate with housekeeping for room readiness.

Communication & Coordination:
- Liaise with different departments (Housekeeping, F&B;, Maintenance) for guest requirements.
- Handle phone calls, emails, and walk-in inquiries.

Cash Handling & Billing:
- Process payments, billing,



and invoicing accurately.
- Maintain daily cash reports and shift closures.

Upselling & Revenue Support:
- Promote room upgrades and hotel services.
- Support revenue generation through effective guest interaction.

Compliance & Grooming:
- Maintain professional appearance and grooming standards.
- Follow hotel policies, procedures, and safety guidelines.

Key Skills & Competencies:
- Excellent communication and interpersonal skills
- Customer service orientation
- Basic computer knowledge (PMS systems preferred)
- Problem-solving ability
- Multitasking and time management skills

Qualifications & Experience:
- Graduate or Diploma in Hotel Management / Hospitality preferred
- 1–3 years of experience in front office or customer service role
- Freshers with good communication skills can also apply

Working Conditions:
- Rotational shifts including night shifts
- Weekends and holidays working required
- Fast-pace

📌 Front Office Executive (Coimbatore)
🏢 Broadway Megaaplex
📍 Coimbatore