We are looking for a Leadership SRE to take ownership of the BHIM platforms application stability, reliability, and continuous improvement. The ideal candidate will bring solid expertise in DevOps, CI/CD, and Site Reliability Engineering (SRE) practices while leading maintenance initiatives, managing critical incidents, and driving automation and operational excellence.

Key Responsibilities

1. Application Maintenance & Reliability
- Own end-to-end maintenance and support of BHIM applications, ensuring high availability, performance, and scalability.
- Lead incident management, root cause analysis (RCA), and issue resolution for production systems.
- Identify and resolve performance bottlenecks, defects, and system vulnerabilities.
- Implement proactive monitoring and alerting frameworks to minimize downtime.

2. DevOps, CI/CD & SRE Enablement
- Drive adoption and optimization of DevOps practices, CI/CD pipelines, and automation frameworks.
- Work closely with engineering teams to improve deployment reliability, release cycles, and rollback strategies.




- Implement SRE principles such as SLIs, SLOs, error budgets, and system observability.
- Enhance system resilience through capacity planning, failover strategies, and chaos testing (preferred).

3. Leadership & Team Oversight
- Provide technical leadership and guidance to software maintenance and support engineers.
- Define KPIs, SLAs, and operational metrics for system performance and team efficiency.
- Foster a culture of ownership, accountability, and continuous improvement.
- Act as a technical escalation point for high-impact incidents.

4. Process Excellence & Automation
- Establish and improve maintenance processes, including patch management, version control, and release governance.
- Drive automation in monitoring, deployment, and incident response to improve operational efficiency.
- Ensure adherence to ITIL practices and service management frameworks.

5. Stakeholder & Cross-Functional Collaboration
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📌 SRE -Leadership role (Hyderabad)
🏢 National Payments Corporation Of India (NPCI)
📍 Hyderabad