Immediate Requirement

Customer Support Executive Male/Female

Minimum Experience : 1 to 3 years

Educational Qualification - Any Degree

Salary - 18K-25K

Customer Support / Help Desk Executive – Roles & Responsibilities

Job Title:

Customer Support / Help Desk Executive

To provide prompt and effective technical and customer support, resolve customer queries, ensure customer satisfaction, and maintain smooth communication between customers and the organization.

Key Responsibilities

1. Customer Support

Attend customer calls, emails, WhatsApp messages, and support tickets.

Respond to customer inquiries professionally and promptly.

Understand customer requirements and provide appropriate solutions.

Follow up with customers until issues are resolved.

2. Help Desk Management

Log, track, and monitor customer complaints and service requests.

Create and maintain service tickets in the help desk system.

Escalate unresolved issues to the technical team or higher management.

Ensure timely closure of support tickets as per SLA.

3. Technical Coordination





Coordinate with engineers and service teams for issue resolution.

Schedule onsite visits, remote support sessions, and preventive maintenance activities.

Monitor progress of open service calls and update customers regularly.

4. Customer Relationship Management

Maintain positive relationships with existing customers.

Ensure high levels of customer satisfaction.

Collect customer feedback and share improvement suggestions with management.

Handle customer complaints professionally and effectively.

5. Documentation & Reporting

Maintain accurate records of customer interactions and service history.

Prepare daily, weekly, and monthly support reports.

Update customer databases and service records.

Maintain warranty, AMC, and service contract details.

6. Product & Service Knowledge

Stay updated on company products, services, and support procedures.

Assist customers with product usage, troubleshooting, and b

📌 Helpdesk Executive (Ekkatuthangal)
🏢 caresoft Technologies
📍 Ekkatuthangal