Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive advantages and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:
- Multi Modal AI Bot Development
- Design, build, and maintain multi modal bot capabilities spanning voice and chat experiences, including routing, context management, and escalation paths to live agents
- Implement orchestration components that integrate with model providers and enterprise data sources, supporting channel-consistent experiences across web/mobile/telephony
- Create and maintain automated tests for bot workflows (unit/integration/e2e) and ensure safe,



predictable behavior changes through versioned deployments
- SIP / Session Voice Integration
- Support the design and development of session management environments, contributing to SIP call flow integration and platform capabilities
- Develop and troubleshoot SIP-integrated features (e.g., call routing/transfer patterns, session lifecycle, signaling/metadata handling) in partnership with voice platform teams
- Full Stack Engineering
- Design, develop, and maintain backend services and APIs; contribute to frontend experiences as needed to deliver end-to-end features
- Participate in the full SDLC: requirements analysis, design, development, testing, deployment, release, and support
- Write and maintain unit tests and automated tests to ensure code quality and prevent regressions
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives

📌 Senior Software Engineer II (Bengaluru)
🏢 Optum
📍 Bengaluru