Scope
- Core responsibilities include understanding the customer requests, supporting our designed products / solutions to efficiently satisfy business requirements, while balancing complexity to ensure processes are supportable and meet customer satisfaction.
- The team currently comprises of 100+ global associates across geographies and is expected to grow. The incumbent will need to have leadership qualities to also mentor junior and mid-level support engineers in our team.

Our Current Technical Workplace
- Software: Java, GIT, Rest API, OAuth, PL/SQL
- Application Architecture: Scalable, Resilient, event driven, secure multi-tenant Microservices architecture
- Cloud Architecture: MS Azure (ARM templates, AKS, Application gateway, Virtue Networks, Event Hub, Azure AD)
- Frameworks/Others: Kubernetes, Kafka, Elasticsearch, Spark, NOSQL, RDBMS, Springboot, Gradle GIT, Ignite

What You’ll Do
- BY WMS (WMS – Warehouse Management System) Support Engineer will be responsible to work with global technical and functional teams under various customer engagements.




- Individual will work with region customers/stakeholders to understand the request, support our designed products / solutions to efficiently satisfy business requirements, while balancing complexity to ensure processes are supportable and meet customer satisfaction.
- Individual to gather and understand the functional reported issues/problems and drive towards solutions and fixes, adhering to defined SLAs (Service Level Agreements).
- Document learnings and create knowledge articles for repeated cases
- Replicate and maintain customer environments
- Maintain knowledge of customer solution and customization
- Maintain sense of urgency and swiftness with all customer interactions
- Improve Customer Satisfaction by providing quality and timely solutions to reported issues and follow-up until closure.
- Interact with internal and external stakeholders and reports to management.
- Identify areas of improvement and

📌 Sr. Support Engineer 1 (Coimbatore)
🏢 Blue Yonder
📍 Coimbatore