This role is responsible for the endtoend Order Management and Dispatch cycle, covering activities from PO review SAP order entry scheduling planning dispatch documentation closure GRN followup.
The position ensures accurate documentation, ontime dispatch, firsttimeright billing, and supports faster collections through robust coordination and process discipline.
Key Responsibilities
Order Management (PO Dispatch Readiness)
1. Review Purchase Orders and highlight deviations and nonstandard requirements.
2. Enter enquiries/orders in SAP with accurate BOM, taxes, delivery terms, and customer details.
3. Prepare delivery schedules in line with customer requirements and order commitments.
4. Finalize delivery schedules by securing customer PO and coordinating with Purchase, Planning, Production, and Quality teams.
5. Resolve predispatch clarifications and maintain complete, updated order documentation.
6. Coordinate customer and thirdparty inspections as required.
7. Track order progress until dispatch readiness and communicate status updates to customers.
Dispatch Execution (Dispatch Billing Readiness)
1. Coordinate LC/PI requirements and advance payments with customers and Finance.
2. Collect dispatch instructions and plan dispatch in coordination with logistics partners.
3. Issue dispatch instructions ensuring accuracy for invoicing and documentation compliance.
4. Track shipments and provide proactive updates to customers.
5. Ensure all required documents accompany the shipment (DC, packing list, test certificates, inspection reports, etc.).
6. Ensure zero mismatches between PO, DI, dispatch documents, and the final invoice.
1. Follow up for GRN posting and performance/inspection certificates.
2. Close documentation gaps quickly to avoid billing or collection delays.
3. Maintain auditready documentation for the full cycle: enquiry dispatch billing collection.
4. Coordinate with t