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Job Overview

FS Application Support provides optimized and efficient production management and solution delivery services with a focus to build an aligned culture to enhance internal customer experience across global portfolio of applications. The analyst will utilize industry’s best practices to provide application, infrastructure, and batch monitoring, troubleshooting and automation solutions while adhering to process and procedures.

Responsibilities:
- Handle incoming Incidents and inquiries associated with Foundational Services applications.
- Drive stability efforts, manage End of Vendor Support (EOVS), and other workplace cleanliness initiatives.
- Drive and maintain application observability, telemetry, and monitoring solutions.




- Identify and drive automation opportunities and projects within the application support realm.
- Partner with application development, business analyst, product owners, and infrastructure support teams on application change and release management.
- Maintain and develop application support process, procedures, and documentation.
- Manage Continuity of Business (COB) and other high availability efforts.
- Provide ownership of major incidents or outages of critical systems.
- Gather and present metrics pertaining to application performance, stability, and operational effectiveness.
- Provide leadership on the onboarding on new applications and technologies, ensuring that the application support team have the correct processes and procedures in place.
- Manage recurring and chronic issues in the Production environment, ensuring that risks are assessed, and remediation efforts are prioritized accordingly.

Recommended Qualifications:
- 6-10 years of

📌 Infrastructure Technology Lead Analyst (Pune)
🏢 Citi
📍 Pune