Job Title: L1 Technical Support
Job Location-Pune (Client Location)Experience-3+ Years Employment Type-Full-Time
About the Role
We are looking for a proactive and customer-focused L1 Technical Support to join our implementation and support team. The ideal candidate will be responsible for software deployment, implementation, technical support, issue resolution, and customer engagement. This role requires robust troubleshooting skills, knowledge of application and database technologies, and the ability to work closely with clients as well as internal development and implementation teams.
The candidate will play a critical role in ensuring smooth deployment of software solutions, maintaining system stability, resolving technical issues, and delivering an excellent customer experience.
Key Responsibilities-
- Install, configure, and deploy enterprise software applications at customer sites.
- Conduct system study and support software implementation activities.
- Perform software testing, integration, and User Acceptance Testing (UAT).
- Provide end-user training and post-implementation support.
- Act as the primary technical interface between customers and the Development/Implementation teams.
- Monitor application health and perform preventive maintenance activities.
- Analyze application, server, and system logs to identify and resolve issues.
- Troubleshoot and resolve Level-1 production issues independently.
- Coordinate with Level-2 and Level-3 support teams for complex technical issues.
- Manage server and client configurations to ensure system availability.
- Maintain detailed incident reports and provide regular status updates.
- Ensure timely issue resolution while meeting defined Service Level Agreements (SLAs).
- Build and maintain strong customer relationships by providing high-quality technical support.
Required Technical Skills-
- Strong understanding of Windows/Linux Operating Systems.
- Experience with Application Servers such as JBoss, WebLogic, o
📌 Tech Support Engineer (Pune)
🏢 Newgen
📍 Pune