Senior customer support executive– B2C E-commerce

Company: Renaissance Jewel
Location: Remote
Shift: EST (US Time Zone)
Experience: 4-10 years
Compensation: Up to 9.6 LPA
Job Type: Full-time

About Renaissance Jewel

Renaissance Jewel is a fast-growing e-commerce brand specializing in fine diamond and lab-grown diamond jewelry. We serve customers primarily across the USA and Canada and are committed to delivering exceptional products and customer experiences.

About the Role

We are looking for a Senior Customer Support Executive with experience in B2C, product-based customer support, preferably in e-commerce, retail, jewelry, luxury, fashion, electronics, or a similar industry.

This is a purely customer support role with no sales targets or sales incentives.

The ideal candidate should be comfortable handling a wide range of customer situations, from product and order-related questions to delivery concerns, returns, and complex or frustrated customer interactions. Since Renaissance Jewel offers a wide range of products and specifications,



the candidate must be capable of quickly learning detailed product information and applying it accurately while assisting customers.

Key Responsibilities
- Handle customer interactions through voice calls, live chat, email, and other support channels.
- Assist customers with product, order, payment, shipping, delivery, return, exchange, and post-purchase queries.
- Build strong knowledge of the company's products, categories, specifications, and processes.
- Commit to continuous career development by proactively engaging in self-paced learning to stay updated on industry best practices and enhance role performance.
- Handle difficult or frustrated customers professionally through active listening, empathy, and effective problem-solving.
- Coordinate with internal teams such as Sales, Operations, Manufacturing, Production, and Logistics to resolve customer concerns.
- Manage high-volume, back-to-back calls and live chats w

📌 Senior customer support executive–C E-commerce (India)
🏢 Renaissace Jewel
📍 India