Objective

The Reservation Executive is responsible for handling reservation requests received through telephone, email, booking partners, referral networks, and central reservation systems. The role ensures accurate processing of bookings, maintenance of reservation records, preparation of booking confirmations, and timely handling of cancellations, modifications, and guest requests.

The position supports pre-arrival coordination, advance reservation deposit follow-ups and preparation of expected arrival information for operational departments. The Reservation Executive is responsible for maintaining accurate communication with guests and internal teams while ensuring compliance with reservation procedures, internal policies, and operational standards.

The role supports the company’s strategic goals by ensuring reservation accuracy, professional guest communication, and efficient coordination within the reservation process while maintaining confidentiality and professionalism in all MRS-related matters.

Responsibility

▪ Accurately process all reservation requests received via phone, email,



or internal systems.

▪ Handle bookings from Sales, Front Office, and external booking partners.

▪ Maintain updated and complete reservation records in the ERP system.

▪ Apply correct tariff rates and booking policies as per packages and contracts.

▪ Process modifications, cancellations, and special requests promptly.

▪ Communicate reservation details effectively to the Front Office and other departments.

▪ Prepare and send timely booking confirmations and pre-arrival correspondence.

▪ Follow up with guests for missing details, payments, or clarifications.

▪ Assist in collecting guest preferences and coordinate with relevant teams to personalize stays.

▪ Maintain a friendly, courteous, and qualified approach in all communications.

▪ Monitor daily availability and ensure correct inventory updates in the ERP and other channels.

▪ Flag discrepancies in room status,

📌 Reservation Executive (Thiruvananthapuram)
🏢 MONARCHJAIS
📍 Thiruvananthapuram