JD Communication Trainer, here are the roles and responsibilities you’d need to shoulder:

1. Provide Linguistic and Customer Centricity training to New Hires and existing Team Members in order to polish their communication ability.
2. Provide training on the cultural nuances of key geographies such as the United States.
3. Create interactive and impactful content on linguistic and soft skills topics, that would appeal to learners with different learning styles and abilities.
4. Evaluate target audience on linguistic ability basis the Common European Framework of References.
5. Attend calibrations to ensure a balance between one’s understanding of linguistic competency, without being too stringent or too lenient.
6. Conduct Training Needs Analysis and come up with a plan that meets the requirements that arise as a result of the TNA.
7. Plan & implement continuous improvement projects with defined impact desired and analysis post implementation.
8. Maintain data on all output, actions taken and touchpoints met.
9.



Research and implement recent methodologies to ameliorate linguistic performance and comprehension in non-native speakers of the language.
10. Adhere to establish protocols, KPIs, guidelines, internal training and company policies to ensure consistent and standardized delivery of Learning Experience.
11. Foster a collaborative work environment by engaging with Team Members, Supervisors and other departments to understand and address learning needs pertinent to Communication.
12. Get certified on Procedural and campaign specific training in order to bring better value to communication specific learning needs.

Qualifications & Requirements

1. A minimum of 2 years of experience in delivering Language, Soft Skills and Cultural training.
2. C2 on the CEFR (English)
3. Excellent digital acumen with knowledge of Windows OS, Apple OS and MS office and G-Suite applications
4. Highly aware of current pop culture trends and references
5. Graduate’s degree
6. Willingnes

📌 Communicatio Coach/ VNA Trainer- International (Gurugram)
🏢 NLB Services
📍 Gurugram