Job Level: PT1 Core
Job Location: Gurugram /Bangalore
Function:Chief Operations Office
Employment Type: Full time
Working pattern: Hybrid

Why we need this role

The primary purpose of this role is to work within a team of highly experienced customer supporting engineers, with responsibility for resolving customer faults and problems occurring on Colts IP and SDN products and services. This includes end-to-end ownership, co-ordination and management of tasks assigned to other teams and network partners.

You will:

Proactively monitor, troubleshoot, diagnose and resolve faults across a pan European MPLS Infrastructure and a range of IP services according to product SLAs, up to 2nd Level Support.
Proactively monitor, troubleshoot, diagnose and resolve faults across a pan European SDWAN Infrastructure and a range of services according to product SLAs, up to 2nd Level Support.
Knowledge or experience with interfacing into Optical and Ethernet-based Networks would be advantageous
Participate in a 24/7 shift pattern
Have full knowledge of customers bespoke networks and services




Join us and you will be part of a quick-growing community of like-minded experts to grow and learn alongside you in your career.

Supports the execution of network operations and services including network surveillance, problem management, incident resolution and customer service assurance.

What you will do

Proactively monitor, troubleshoot, diagnose and resolve faults across a pan European MPLS Infrastructure and a range of IP services according to product SLAs, up to 2nd Level Support.
Knowledge or experience with interfacing into Optical and Ethernet-based Networks would be advantageous
Participate in a 24/7 shift pattern
Have full knowledge of customers bespoke networks and services
Providing a professional interface to customers, acting as a Single Point of Contact for all their issues.
Build and maintain working relationships with key interconnect partners and vendors
Manage and coordinate

📌 Technical Lead, IP(BGP (Gurugram)
🏢 Colt Technology Services
📍 Gurugram