IT HelpDesk Technician (Full-Time, On-Site)
What You'll Do
- Serve as a representative of the IT Department by providing exceptional customer service and ensuring the timely resolution of support requests.
- Provide Level I and Level II technical support in a fast-paced, dynamic environment.
- Serve as the primary point of contact for end users, supporting hardware, software, networking, and account-related issues throughout the entire support lifecycle.
- Troubleshoot and resolve end-user issues efficiently, professionally, and courteously to maximize productivity for both onsite and remote employees.
- Create and manage user and computer accounts in Active Directory.
- Perform routine and non-routine Active Directory changes following established approval processes.
- Support and manage Windows, macOS, Linux, iOS, and Android devices using Mobile Device Management (MDM) solutions.
- Escalate complex or high-priority incidents to the appropriate support teams and collaborate with escalation teams to drive issues to resolution.




- Perform additional troubleshooting as requested by escalation teams and provide users with timely status updates.
- Accurately document, track, and verify the resolution of all incidents and service requests within the ticketing system.
- Follow all IT policies, procedures, and standard operating procedures (SOPs) when documenting and resolving support requests.
- Adhere to all corporate security policies and applicable ISO standards.
- Configure, deploy, and maintain end-user hardware, including laptops, desktops, peripherals, and workspace setups for onsite employees.
- Fulfill hardware deployment, replacement, and refresh requests in a timely manner.
- Continuously learn and adopt recent technologies, systems, and IT processes.
- Perform additional duties and participate in projects as assigned by management.
What You'll Bring
Required Skills
- Excellent customer service, communication, and interpersonal skills.
- Strong documentation skill

📌 Help Desk (Pune)
🏢 Parallel Wireless
📍 Pune