Need an operation manager who can centrally drive following:
1. Creating, ensuring adherence, and constantly revising Operation processes and Strategy
2. Rolling out and driving adherence to the process and strategy with team members.
3. Collaborating and interacting with other departments such as sales , credit ,finance and collections etc.
4. Publishing management information, Presentations, dashboards, trend charts in Excel and other company data visualization tools
5. Owning and managing adherence to processes and procedures for operations as per the company policies
6. Managing operations through agency and on roll employees
7. Managing customer care department.
Key Responsibilities
Responsible for:
1. Ensuring adherence to processes and policies as per company and regulatory guidelines.
2. Implementation of operations strategy with teams and tracking compliance
3. Reporting and analysis of the portfolio data with segmentation and stratification
4. Consolidated presentations for senior management
5.
Managing operation agency and on roll employees, coordinating with Field teams including its Service levels
6. Responsible for processes at Head office related to Audit and compliance activities.
7. Handling customer care. Resolving external and internal customer queries within time lines defined
8. Managing Operations projects , user acceptance testing , vendor management
9. Payment application (Incoming and outgoing)
Experience Required
1. Ease of working with, understanding, and remembering operations metrics and numbers
2. Expertise in Data reporting, stratification, segmentation, and Analysis
3. Expertise in creating trend charts, data visualization to display the required data
4. Experience in creating operations strategy preferably in NBFC industry
5. Exposure to Captive finance
6. Excellent communication skills in terms of working with senior management and managing communications wi