JOB DESCRIPTION

We have an exciting opportunity for you to enhance your career in Data & Analytics, contributing to innovative banking solutions.

As a Data Domain Architect senior Associate within Consumer & Community Banking -Customer Loyalty Analytics team you will be responsible for deriving insights about our customers' journeys and developing and implementing cutting-edge strategies and advanced analytics solutions to improve the customer experience.

Job Responsibilities:
- Support the operating framework and deployment strategy for Customer Experience survey data through the utilization of the appropriate platforms and tools.
- Ensure the firm is obtaining the full benefit of its investment in the Qualtrics platform by extracting the maximum value from its features and capabilities.
- Engage and support internal stakeholders through the development and deployment of Customer Experience Reporting solutions such as interactive dashboards.
- Support the development, maintenance,



and refinement of Customer Experience taxonomies to enable stakeholders to quickly and efficiently identify themes in unstructured data such as survey verbatim.
- Participate in the design, testing, and deployment of technical solutions to enable the survey execution process and drive efficiency through automation.
- Reduce operational risk and drive associated activities that are necessary to ensure adherence to Controls requirements.
- Conduct business process analysis and identify data needed to support the processes. Determine whether the firm's data is fit for use within a given process.
- Facilitate use case and requirements definition, design, testing, and implementation of new data delivery and analytic capabilities that address specific business needs.
- Conduct research and development with emerging technologies, determine their applicability to business use cases, document and communicate their recommended use in the firm.

Required qualifications, capabilities, and skills:
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📌 Data Domain Architect Senior Associate (Mumbai)
🏢 JPMorganChase
📍 Mumbai